I recently saw someone in middle management write a text message with a Nokia 9500 ... using the external numerical keyboard.
It turned out she didn't even like the phone, the phone she had been hoping to get was "the one with fabric". That's the Nokia 7200 "fashion phone" that was quickly discontinued. However, since she is manager, she got the "business phone" Nokia 9500 Communicator.
"It's so clunky!"
I have heard that one a lot about the Communicator since I started using one back in 1998. Few phones have been as misunderstood as the Communicator. And Nokia is certainly to blame for a lot of the confusion. All that "executive" and "business" branding meant the phone was marketed exactly to those least likely to even try to learn how to use it and most likely to end up whining about it being clunky.
I paid 1100 Euros for my Nokia 9500 and one gigabytes of memory a year ago. I bought it myself, as a private person, even after I tried prototype of the "less clunky" Communicator, the 9300.
I chose the 9500 simply because there is no other phone/PDA with a decent keyboard on the market, it is one of a kind.